About Shipping

At NIID, we know when you buy something online, you want to get your purchase as fast (and as cheaply) as possible. Please see below for details of our shipping policy.

Shipping Rates

· Malaysia: We offer free shipping nationwide.

· Singapore: A shipping fee of RM30 applies.

 

Shipping Information

Most of our orders are shipped from our warehouse in Malaysia. In special cases, orders may be shipped from our warehouse in Dallas, USA

Unless otherwise agreed, shipping will be carried out to the address provided by the customer at checkout.

For our shipments we use DHL / J&T .

Please note: Some countries may have restrictions on the receipt of specific items.

Delivery Times

We usually dispatch orders on a daily basis from our warehouse and aim to dispatch all orders within 48 hours (Monday-Friday). We do not offer weekend delivery.

Depending on the selected shipping method, DHL / J&T will deliver your parcel according to their services. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

For Standard Shipments, the estimated delivery time (after pick up by DHL / J&) is 1-14 days (depending on your location, it may also take longer).

NIID is not responsible for any delays caused by destination customs clearance processes.

Shipping during Sales

During sales periods there may be a delay in dispatch due to the high volumes of orders to be processed and fulfilled.

Taxes & Duties

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your location.

You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; please contact your local customs office for further information.

Additionally, when ordering from coteetciel.com, you are the importer and must comply with all laws and regulations of the destination country.